The role.
Working within an innovative and rapidly growing Commercial Insurance Broker in Ipswich, this is an insurance job like no other with a complete focus on the customer experience and their satisfaction.
You will be part of a small customer care team focused on assisting existing customers with amendments to their policies, updating their details or address, and helping them at renewal time to check for changes and provide quotes.
You will join a team of 12 with varying experience levels, all committed to supporting each other and ensuring an exceptional client and work experience.
Why you should apply.
This role offers a fantastic opportunity to develop your career within a dynamic and supportive team. You'll have access to advanced tools, expert training, and a structured workflow to help you succeed. Your focus will be on building meaningful customer relationships and delivering excellent service. Additionally, you'll join a forward-thinking company that values teamwork, integrity, and outstanding customer care. Please note, due to location, owning a car is required for this position.
What we're looking for.
Someone passionate about Customer Service, eager to learn, and adaptable. Commercial Insurance experience is advantageous but not essential—general insurance knowledge or a strong interest in entering the insurance industry are also welcome. You should be a good listener and communicator, patient with small business clients, and able to explain policies clearly. A team-oriented, professional, and supportive attitude is essential.
At polkadotfrog, we are committed to client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or alternative formats.
Our Specialist Consultants bring expertise, passion, and dedication to providing a professional, personalized, and high-quality service. Our mission is to foster positive relationships based on honesty, transparency, and thoughtfulness—for both employers and job seekers.
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