Tenancy Services Officer x 2
Chester / Agile
£34,050.66 + car allowance of £3804
Full time – 35 hours per week
About You...
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value by providing a comprehensive housing management service, working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated, and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach, and capable of implementing initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to…
* Deliver an excellent customer-focused service that is accessible, visible, and results in high levels of customer satisfaction.
* Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
* Support the creation of new ideas and innovations in the business.
* Be adaptable and excellent at working in partnership with our customers, colleagues, and communities.
If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9.00am 22nd May 2025.
You’ll need to submit a CV and supporting statement (max 2 A4 sides/min font 11 for each) telling us about you and why you're right for the job.
Interviews will take place on Wednesday 28th May 2025 at our Chester Office with Kenny Haslam, Community Housing Manager, and Jo Worthington, Community Housing Manager.
We’ll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates – so don’t delay your application to avoid missing out!
About our team …
Our team is great (if we don’t mind saying so ourselves!). We work hard, support each other, and also like to have fun!
You’ll be part of our new Customer Experience Directorate – where you'll work as part of our Neighbourhood Teams, led by our Assistant Director of Neighbourhoods, and reporting to our Community Housing Manager. It’s an exciting team to be part of, as we deliver our new corporate plan ambitions.
What’s in it for you?
Muir is a fantastic place to develop and progress your career. Here are some things you’ll love about these roles:
* 35-hour working week
* Flexible / agile working options
* 26 days annual leave (rising to 28 days after four years) plus Bank Holidays
* DC Pension Scheme with employer’s contributions up to 10.5%
* Staff activity fund
* Medi-Cash Employee Assistance Programme
* Opportunities for learning, training, and professional development
* Payments of professional subscription fees
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