The Rewards and Benefits on Offer; Competitive starting salary Full time and Permanent position 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off promoting a healthy work/life balance. A supportive and friendly working environment Opportunity to contribute to a dynamic and internationally focused organisation The Company you will be working for; MTrec Recruitment are proudly representing our industry leading client on their search for an experienced Import/Export Coordinator to join their team on a full time and permanent basis. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner. The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis. The Role you will be doing; Prepare and manage all export and import documentation on a daily basis Liaise closely with international distributors, agents, overseas offices, and freight forwarders Respond promptly to telephone and email enquiries, providing accurate and timely information Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs Collaborate with production teams to align shipping schedules with customer needs Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation Ensure invoices and associated documentation meet all customer and regulatory requirements Coordinate customer returns where necessary Support the development and monitoring of KPIs to drive continuous improvement within the shipping department About You; Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment Strong working knowledge of export documentation, international shipping processes, and compliance requirements Excellent communication skills with the ability to build effective working relationships across multiple stakeholders Calm and organised approach, with the ability to work under pressure and meet deadlines Strong time management skills and a proactive, solution-focused mindset Competent in Microsoft Office applications and experienced in using ERP