We are seeking an experienced and personable Hotel Reception Manager to lead a busy and committed front desk team at a popular hotel, located on the outskirts of Ashford, Kent.
The successful applicant should already be experienced leading a hotel reception team, or possess experience gained from a customer facing hospitality environment.
Leading a team of 5, covering both daytime and nighttime operations, your primary objective is to ensure that every guest has the very best of experiences throughout their stay.
Supported by a passionate, knowledgeable, and a stable senior management team who genuinely care for their staff’s wellbeing – this is the right place for someone to come in and have an immediate, positive impact.
As you would reasonably expect, this role covers a night / day shift pattern, covering a 37.5 hour week. Weekend, bank and public holiday work is also expected. Due to the location of the Hotel, your own transport is highly desirable.
Key Responsibilities:
* Supervise, motivate and train reception staff, ensuring that guest expectations are exceeded from initial booking right through to check out
* Planning staff rotas, checking guest billings, and ensuring adequate reception cover at all times
* Handle guest enquiries, complaints and requests with efficiency and courtesy.
* Manage bookings, check-ins and check-outs, ensuring smooth and accurate procedures
* Coordinate with other departments, such as Housekeeping, Kitchen, Sales Office to guarantee guest satisfaction
* Keeping abreast of the local attractions, key events, and ‘What’s on’ in Kent and the surrounding areas
Requirements:
* Previous experience in hotel reception or front office management
* A proven ability to keep clam and focused whilst working under pressure
* Excellent communication and organisational skills
* Proficiency in hotel management software and MS Office
* Ability to lead a team and work under pressure
* A good general knowledge of the local area
Benefits:
* Competitive salary and bonus scheme
* Company pension scheme
* Opportunities for career advancement
* Staff discounts and perks
* Free on-site parking
* Live in accommodation is available (with en-suite room)
If you are passionate about hospitality and thrive in a fast-paced environment, apply today or contact Bright Side Recruitment for an informal chat