Job Description
Working closely with the automatic door installers and project management team to facilitate collaborative coordination of installations, whilst maximising customer satisfaction.
The main responsibilities of the role are to:
1. Schedule labour for installations – both in advance and at short notice where required.
2. Assist with planning activities and instruct automatic door installers – planning and delegating their workload and dealing with other requirements related to the nature, location, and duration of their work (including equipment hire and site access).
3. Utilise and develop business systems, ensuring they are 'live', including maintaining the live planning board by updating stages of customer orders throughout the project lifecycle.
4. Maintain client portals with accurate information.
5. Ensure adherence to internal procedures, including issuing site checklists, generating service requests, debriefing, managing installation/commissioning sheets and bills of materials, and raising purchase orders for sub-contractor invoices, hire equipment, and site security.
6. Receive and respond to calls or queries from customers, acting as their point of contact for any planned or outstanding works.
7. Ensure the customer has met all requirements to complete the installation.
Essential Criteria
1. Good organisational skills
2. Excellent communication and interpersonal skills
3. Speed of thought, prioritisation, and decision-making skills
4. Good problem-solving skills
5. Sense of urgency to work in a fast-paced environment
6. Ability to build and maintain relationships with key stakeholders
7. Strong IT skills (Word / Excel to intermediate level and email)
8. Self-motivated, able to work well under pressure
Benefits of Working at Record
If successful, you will join a forward-thinking organisation that is always striving to improve, adopting an empowering working environment that offers opportunities for growth and development.
As a Real Living Wage employer, benefits include:
* 33 days of annual leave
* Life assurance scheme
* Efficiency bonus scheme
* Enhanced sick pay
* Annual salary review
* Access to an online employee benefits portal
* Access to extensive online training resources
* Employee Assistance Program
* Bi-weekly fresh fruit delivery to head office
* Onsite tea & coffee facilities
To apply, please send your CV and covering letter to [emailprotected] with the subject 'Installation Planning Coordinator'. We look forward to hearing from you!
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