* Business: emap
* Brand: DFNI
* Base Location: Croydon, London, Hybrid
* Employment Type: Full-time, Permanent
* Salary: £26,000 – £30,000 DOE
Overall Purpose of the Role:
DFNI is looking for a Digital & Social Media Reporter to manage the day‑to‑day running of DFNI online and social media channels. This includes keeping the website populated with content, managing multiple social media channels, newsletters and digital reporting. You will also be contributing features and analysis to the digital and print publications, and proofing and editing when required. DFNI also offers a growing portfolio of virtual and face‑to‑face awards, webinars and conferences and the reporter will be required to help cover these. Some international travel to events is required.
DFNI-Frontier is a leading travel‑retail industry publication, with a long‑standing heritage in informing, connecting and inspiring travel retail executives & buyers, brands, landlords and distributors.
DFNI Magazine is published in both print and interactive digital formats. Packed with analysis, data and commentary covering all channels and categories from a retail and supply side perspective, DFNI also covers the latest legislative, digital, and traveller trends.
Our website, www.DFNIonline.com, backed by the DFNI Daily e‑newsletter, keeps the industry informed with timely and factual coverage of the news and events shaping the industry.
DFNI-Frontier also runs a comprehensive virtual and face‑to‑face events programme including The Frontier Awards and annual Cruise Conference.
Key Responsibilities:
* Sourcing, writing and editing factual, accurate and engaging news and online content
* Compile and send out newsletters to deadline
* Quality control of website content, including ensuring that all elements are up-to-date
* Monitor site analytics to identify trends and areas of focus/improvement. Helping to drive improvements based on these insights to grow traffic and reader engagement.
* Managing social media and creating relevant content to engage readers and followers
* Helping shape digital strategy, initiating and contributing ideas and driving changes and improvements as necessary.
* Liaison with the web team to realise enhancements to the site as required.
* Contribute occasional features to print edition and work alongside editorial team in run up to press
* Managing the digital edition including online publication.
* Work with other departments to promote events and awards, and sponsored and promotional articles.
* Some international travel
Skills and Experience:
* Experience of news‑writing and online publishing. An ability to report complex issues accurately and quickly
* News judgement
* Strong copy‑editing and headline‑writing skills
* Strong time management and deadline‑hitting skills
* An ability to structure and present online articles for maximum impact and accessibility
* Well‑organised and self‑motivated; able to work without supervision when necessary
* Good knowledge of CMS, and Google Analytics, or an aptitude to acquire it quickly
* Interest in travel retail, consumer trends
* Strong social media skills, including LinkedIn
Core Competencies:
* Ability to work with accuracy at speed to tight deadlines.
* Excellent Microsoft skills
* Exceptional written English
* Digital and CRM experience including Wordpress
* Utilising AI to enhance workflow
Personal Attributes:
* Strong interpersonal skills
* Ability to work efficiently as part of a team
* A curious nature with a strong attention to detail
What we offer
Learning & Development:
At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever‑changing demands of the workplace, we provide an environment that fosters continuous development for our employees.
Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.
To support our employees’ career development, we have designed specialised programs, as well as other stand‑alone role‑specific and generic courses, under the emap academy.
Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.
* 25 days of annual leave, with the option to buy or sell additional days.
* One additional day of annual leave per year- Celebration Day.
* Health plan
* Life assurance
* Private virtual GP access
* Seasonal flu jabs available at the office.
* Continuous learning & development opportunities.
* In‑house Excellence Awards and other innovation projects.
* Cycle‑to‑work scheme
* Discounted gym memberships
* Retail discount vouchers
* Rail season ticket loans
* Pension scheme
* One paid volunteer day per year
* Annual Summer & Winter Celebrations
* Work from home during August
* Income protection and more
Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.
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