Role - Regional Delivery Partner Rate - TBC Duration - 12 months IR35 - Inside
The Key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day -5 down to on the day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers in relation to
I will: Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
* Monitor field allocation systems to ensure effective deployment of field resource * Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager * Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource. * Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA. * Effectively deploy Field resource to ensure maximum utilisation and efficiency * Work in a collaborative way that ensures the availability of resources within agreed lead times * Work closely with the Central Resourcing Co-Ordinator * Manage the Switch & Power Routines activities as appropriate * Seek to continually improve the controls' processes and ways of working * Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's Manually build tasks to meet the required appointment dates where automation is not in place e.g. Cloud Voice
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LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
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