About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
This role exists to ensure brokers receive accurate, timely, and compliant support across operational, administrative, and billing activities. You play a critical role in protecting data quality, supporting regulatory obligations, and maintaining trusted broker relationships in a fast‑paced and evolving environment where priorities can shift. This is a part-time position, working 21 hours per week.
What You’ll Do
1. Act as a reliable point of contact for broker enquiries, providing clear and accurate responses within agreed service levels
2. Resolve routine broker queries independently while identifying and escalating more complex or higher‑risk issues appropriately
3. Process broker requests such as enrolments, amendments, and cancellations with a strong focus on accuracy and compliance
4. Maintain complete and up‑to‑date broker and client records across multiple systems, ensuring data integrity at all times
5. Work closely with internal teams to support billing queries, reconciliations, and issue resolution where applicable
6. Identify recurring issues or process gaps and contribute ideas that support service quality and operational improvements
7. Follow work through to completion, balancing multiple priorities and responding effectively to time‑sensitive work
What You’ll Bring
8. Experience in an administrative, operations, broker support, or customer service environment
9. A consistent focus on accuracy, quality, and meeting regulatory or governance standards
10. Confidence managing multiple tasks while maintaining attention to detail
11. A professional and customer‑focused approach when working with internal and external stakeholders
12. GCSEs (or equivalent) including English and Mathematics
Skills
Soft Skills
13. Clear and professional verbal and written communication
14. Problem‑solving and analytical thinking
15. Adaptability in changing priorities and evolving processes
16. Ownership, accountability, and follow‑through
17. Collaboration and respectful relationship‑building
Technical / Functional Skills
18. Competent use of Microsoft Office tools, including Outlook, Word, and Excel
19. Ability to work across operational systems and maintain accurate records
20. Understanding of service level expectations and data quality standards
Nice to Have
21. Experience working in a regulated environment
22. Knowledge of broker support, billing, finance, insurance, or enrolment processes
23. Awareness of operational risk, controls, or audit requirements
24. Exposure to FCA‑regulated or compliance‑driven settings
Why Join Us
25. Competitive salary
26. Multicultural and hybrid working environment
27. Private Medical Insurance
28. Employee Wellbeing Benefits
29. Educational Development Program
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.