Operations Manager City of London Permanent £60,000 - £70,000 cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an Operations Manager to work with them on a permanent basis. The responsibilities of the Operations Manager will include: Oversee processing of all domestic and international payments Ensure payment instructions are verified, authorised, and released per policy Review and improve operational processes Ensure tasks meet SLAs with high accuracy and control standards Maintain strong controls (segregation of duties, maker-checker, policy adherence) Lead, mentor, and develop team performance and succession planning Support internal and external audits Manage resourcing, staff engagement, performance reviews, and training Promote accountability, operational excellence, and continuous improvement Ensure compliance with regulatory requirements, AML/KYC, and segregation of duties Lead quality control across operations and client service delivery Coordinate priorities through regular meetings with department heads Authorise payments and operational messages as required Approve invoices and contribute to budgeting with COO Identify and implement process improvements, automation, and system enhancements Lead/support change initiatives, system upgrades, and SWIFT-related projects Strengthen operational resilience, business continuity, and disaster recovery Support COO with planning and key business decisions Oversee implementation of new/updated products and processes Act as authorised signatory where required Identify, manage, and escalate risks appropriately Manage operational business contracts Produce regular management information (MI) reports Ensure compliance with laws, policies, training, and reporting obligations Support operational resilience training and incident response Lead, motivate, and develop team through reviews and 1-1s Support recruitment, onboarding, and staff development Ensure continuous training and development for staff The candidate will have: Degree-level education or equivalent experience in banking/financial services Minimum 5+ years’ banking experience Strong background in banking operations and payments processing in regulated environments Knowledge of payment schemes (SWIFT, BACS, Direct Debits) and operational requirements Familiarity with Equation Banking system (advantageous) Understanding of AML, sanctions, PSRs, and financial crime risks in payments Experience managing teams in fast-paced operational settings Knowledge of operations, third-party vendor management, private banking, treasury, risk, and compliance