Head of IT Operations & Infrastructure
Location: Hertfordshire (on-site)
Salary: Up to £100,000
Type: Permanent, Full-Time
A fast-growing global software provider is searching for a Head of IT Operations & Infrastructure to lead and expand its cloud, data centre, and internal IT environments. This is a newly created senior leadership role, managing a team of ~10 engineers across the UK and internationally, and shaping an infrastructure function that supports major enterprise customers worldwide.
The Opportunity
You'll own the design, operation, and continuous improvement of all IT infrastructure-spanning cloud platforms (AWS & Azure), UK data centres, internal networks, and PCI-compliant environments. You'll also drive global scalability, resilience, and security as the business continues its international expansion.
Reporting to the Technical Director, you'll collaborate closely with technical, delivery and support teams, acting as a senior escalation point and setting the long-term infrastructure strategy.
What You'll Do
Lead and develop the Infrastructure & IT Operations teams across multiple regions
Oversee cloud environments, UK data centres, internal systems, and critical payment infrastructure
Drive BAU operations including incident, problem, and change management
Act as the escalation point for critical infrastructure issues
Ensure security, compliance, and disaster recovery processes are robust and maintained
Coordinate projects and ensure smooth delivery of infrastructure for new and existing services
Build strong relationships across technical teams, clients, and partners
Shape cloud strategy, cost optimisation, and continuous improvement across AWS & Azure
What You'll Bring
10+ years in IT operations, infrastructure, or networking roles
Proven leadership of technical teams and customer-facing environments
Strong experience with AWS, Azure, data centre technologies, networks, Linux/Windows
Comfort operating at senior level-strong communicator, problem-solver, and decision-maker
Knowledge of standards such as ISO 27001, PCI DSS, P2PE
Experience supporting complex enterprise applications (retail sector experience is advantageous)
Ability to manage competing priorities, mentor teams, and influence stakeholders
You Are
A hands-on technical leader with a collaborative mindset
Calm, methodical, and solutions-focused-even in major incident scenarios
Passionate about cloud technology, security, and operational excellence
Able to balance strategic vision with day-to-day delivery
If you are interested please email your CV to for immediate consideration.
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