Catering & Events Team Leader - Richmond, We are seeking an experienced and motivated Catering & Events Team Leader to oversee the day-to-day operations of our hospitality services. This is a hands‑on, customer-focused role where you will lead a team to deliver an exceptional guest experience while maintaining high operational standards. As Hospitality Supervisor, you will be responsible for supervising all aspects of the hospitality service, ensuring a welcoming environment and consistently high levels of customer satisfaction. You will lead, support, and develop a team while ensuring smooth coordination across departments. You will also play a key role in administrative processes, stock control, and operational support, stepping in as a point of contact in the absence of the Catering Manager.
Responsibilities
* Supervise day-to-day hospitality operations and ensure high service standards
* Lead, train, and support team members, including recruitment and performance management
* Coordinate with departments such as front desk, housekeeping, and food & beverage
* Handle guest feedback and resolve complaints professionally
* Manage stock levels and maintain supplier relationships
* Support administrative tasks, including email communication and reporting
* Ensure compliance with Health & Safety, Food Safety, Hygiene, Fire Safety, and COSHH regulations
* Act as point of contact in the absence of the Catering Manager
Qualifications
* Previous experience in a hospitality supervisory or similar role
* Strong leadership and organisational skills
* Excellent communication and interpersonal skills
* Customer-focused with a passion for delivering high-quality service
* Ability to multitask and work under pressure
* Good IT skills, including Microsoft Office and hospitality systems
Why Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Ireland's enhanced benefits and leave policies
Work Details
* Monday to Friday shifts between 7:00am to 5:30pm
* 40 hours per week
* 15.50 to 16.50 per hour + Sodexo employee benefits package
* Opportunities for career development
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