Sales Advisor - Samsonite
Position: Sales Advisor (40 hours per week).
Location: Westfield Shopping Centre - Unit 1208, London W12 7HT
Availability: September/October 2025
Overview
Join to apply for the Sales Advisor role at Samsonite.
Responsibilities
* Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
* Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
* Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
* Introduce selling benefits and various features of merchandise range.
* Maximise sales through detailed product knowledge and add on sales.
* Be knowledgeable about store layout, products and stock availability.
* Deal with customers in a cheerful, polite and efficient way, always considering their needs.
* Handle customer complaints and phone queries tactfully in line with Company Policy.
* Process transactions in an efficient and professional manner always adhering to Company Procedures.
* Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
* Maintain awareness of sales promotions, incentives and product brochures.
* Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
* Process deliveries and communicate any discrepancies in an efficient manner.
* Ensure backup stock and stockrooms are kept in order.
* Be knowledgeable of all products (current and new) and selling benefits.
* Assist in layouts and maintenance of merchandising and internal displays.
* Read and action relevant Head Office communication.
* Assist in stock counts as directed by Store Manager.
* To ensure that any security issues are acted upon where possible and reported to Management.
* To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
* Maintain high standards at all times within the branch, including daily cleaning and care of fixtures, fittings and stock.
* Handle telephone enquiries in a polite, helpful and efficient manner; ensure all messages are communicated.
* Open and close the store following Company Procedures.
* Carry out stock and personnel administration as directed by Management.
* To report for work 10 minutes before the start of the shift and to contact the store if absent or late, in line with policy.
* Attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
* Adhere to the company attendance policy.
* Maintain a well groomed, neat and tidy appearance in line with Company Dress Policy.
* Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
* Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
* Perform duties of a similar nature as required and directed by Management.
Qualifications & Skills
* Constant standing, bending, frequent lifting of luggage up to 15 kilos.
* Computer literate
* Previous experience in retail
* Ability to work under pressure
* Team player and motivator
* Target driven
* Brand sensibility
* Good command of English
* Flexibility
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Manufacturing
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EEO / Company Information
We’re committed to equal employment opportunity and welcome applications from all qualified individuals.
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