Resident Services Associate - Birmingham
Resident Services Associate – Build to Rent
Location: Birmingham – stones throw away from the Jewellery Quarter
Type: Full-Time, Permanent
Shift Pattern:
Week 1: Monday – Friday 8am–5pm, Saturday 9am–6pm
Week 2: Tuesday – Friday 11am–8pm
Step into the future of renting with one of the UK’s most innovative Build to Rent operators. This is a chance to be the heartbeat of a vibrant community, where every day brings new opportunities to connect, support, and elevate the resident experience.
What You’ll Be Doing:
* Be the friendly face residents rely on. Welcoming, listening, and solving with a smile
* Create a sense of belonging by supporting resident events and local partnerships
* Keep operations running smoothly by working closely with onsite and central teams
* Handle service requests and communications with professionalism and flair
* Assist with inspections, move-ins, and move-outs to ensure a seamless experience
* Champion Health & Safety across the development
What You’ll Bring:
* A natural flair for customer service and community engagement
* Experience in hospitality, property, travel/tourism or similar
* Confident, warm, and a great communicator
* Organised, reliable, and always one step ahead
* A team player with a proactive mindset and positive energy
* Bonus points for experience with resident events or Health & Safety awareness
Why You’ll Love It Here:
* Join a company that’s redefining renting with a lifestyle-first approach
* Be part of a passionate, people-first team that values your ideas and growth
* Work in a stunning, professionally managed development that feels more like a hotel than a rental
* Enjoy a competitive salary, excellent benefits, and real career progression
We are an equal opportunities employer and welcome applications from all qualified candidates.
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