Job Ref: BES6729
Branch: Bailiffgate Hotel
Location: Bailiffgate Hotel, Alnwick
Salary/Benefits: £37,000 to £40,000 plus service charges
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible 5 days over 7
Hours per week: 40
Posted date: 18/09/2025
Closing date: 20/10/2025
We are seeking a highly motivated Operations Manager to join our prestigiousluxury townhouse hotel in the heart of Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations, deliver world-class service, and uphold the standards of excellence that define our brand at Bailiffgate Hotel.
Key Responsibilities
* Operational Leadership
*
o Oversee all aspects of the bar/restaurant, ensuring flawless guest experiences and consistent friendly five-star service.
* Lead, train, and motivate the bar/restaurant team to deliver exceptional hospitality.
* Monitor service standards, guest satisfaction, and overall dining atmosphere.
* Manage the concierge and night team to ensure all aspects of service quality is delivered.
* Guest Experience Excellence
*
o Anticipate and exceed guest expectations by personalising dining experiences.
* Resolve guest concerns promptly and with discretion.
* Work with the Sales Manager to analyse reviews and work toward service excellence.
* Collaborate with the kitchen team to maintain innovative menus that reflect seasonal trends and luxury dining standards.
* Financial Administrative Management
*
o Assist in developing and managing budgets, forecasts, and cost controls to maximize profitability.
* Monitor inventory, purchasing, and vendor relationships.
* Ensure compliance and head up company on-line health and safety portal.
* Team Development Training
*
o Recruit, onboard, and develop high-performing staff.
* Conduct ongoing training programs focused on service etiquette, fine dining protocols, and guest relations.
* Foster a positive, professional, and guest-centric culture.
* Collaboration Brand Alignment
*
o Work closely with all of the hotel's management team to align F B operations with overall brand standards.
* Coordinate with Sales team for promotions, special events, and VIP guest services.
* Health Safety
*
o Take the lead role in the hotel to manage the online health safety system
* Liaising with all hotel heads of department to ensure all training is completed as per legal requirement
* Liaising with external bodies such as fire officer, environmental officer etc to ensure full compliance
* Maintain a weekly overview and assume the responsibility of the staff accommodation with the Maintenance Manager
Qualifications Experience
* Minimum 5–7 years of leadership experience in fine dining or luxury hotel FB operations.
* Strong knowledge of wine, spirits, and culinary trends.
* Proven track record of delivering exceptional guest service at the highest level.
* Financial acumen with experience in budgeting, forecasting, and cost control.
* Excellent communication, leadership, and interpersonal skills.
Benefits for working at Bailiffgate Hotel:
* Company Pension Scheme
* Preferential Accommodation Rates at Bespoke Hotels
* Staff and Family/Friends Rates at the Bailiffgate Hotel
* Discount on Food at Alnwick Castle Golf Club
* Discount on FB at the Bailiffgate Hotel
* Uniform provided
* Seasonal Passes to Alnwick Castle discount at The Alnwick Garden
* Share of generous monthly service charges
Bailiffgate Hotel is a timeless retreat nestled in the picturesque market town of Alnwick. The hotel combines luxury and authenticity, offering a serene escape where guests can unwind, explore the surrounding natural beauty, immerse themselves in local history, and experience the heritage of Northumberland.