Purpose of the Role
The Marketing & Communications Assistant supports the delivery of engaging and consistent communications across the organisation. This includes helping to create content for social media, email, app platforms and printed materials, while providing operational and administrative support to internal teams. The role will also involve maintaining and updating the organisation's CRM system (HubSpot) to support communications, contact management and accurate record keeping across the Payroll team, Independent Living Advisor Team, Blue Sky Social Card Team, and Carer Support Team. The postholder will also assist with basic administrative tasks linked to payroll and internal information-sharing systems.
Key Responsibilities
Marketing & Communications
* Create, schedule and publish content across social media platforms to build engagement and awareness.
* Assist with developing marketing materials such as newsletters, blogs, leaflets and email updates.
* Help maintain the organisation's website and app content, ensuring information is accurate and up to date.
* Manage updates and engagement on a WhatsApp Community Page to support peer connection and signposting.
* Support planning and delivery of awareness campaigns, service promotions and events.
* Ensure all messaging is consistent with brand tone and values.
Content Creation
* Produce simple design assets using tools such as Canva.
* Draft written content suitable for a variety of audiences, including staff, carers, partners and the wider community.
* Support the collection of stories, case studies, and creative content for campaigns.
CRM & Data Support
* Update and maintain contact records within HubSpot.
* Support accurate recording of engagement activity and data for communications.
* Ensure data is handled in line with GDPR and internal policies.
Team & Administrative Support
* Provide ad hoc day to day administrative support to:
* Independent Living Advisor Team (e.g., follow-ups, document formatting, scheduling support).
* Blue Sky Social Card Team (e.g., application processing, updating records).
* Carer Support Team (e.g., sharing resources, coordinating information).
* Assist with basic payroll administration including compiling timesheets and checking data accuracy.
* Support general office tasks such as data entry, filing, note-taking and responding to enquiries.
Collaboration & Internal Communication
* Work closely with internal teams to ensure clear and timely sharing of information.
* Help improve internal communications, including updates, notices and collaborative working.
* Contribute to a positive, supportive and well-connected team culture.
Person Specification
Essential:
* Strong written, visual and verbal communication skills.
* Experience using social media for organisational or campaign purposes.
* Good organisational skills with attention to detail.
* Confident using digital systems including HubSpot or other CRM platforms.
* Ability to balance multiple tasks and manage time effectively.
* Team-focused approach with a flexible, proactive attitude.
Desirable:
* Experience in a marketing, communications or administrative support role.
* Familiarity with community, social care or voluntary sector environments.
* Basic Canva or graphic design ability.
* Awareness of accessible and inclusive communication practices.
What We Offer
* Regular Team Check-ins & Supportive, inclusive Team Culture
* Team building activities/Socials/Celebrations
* Flexible working options
* Professional development and training opportunities
* Opportunity to contribute to work that positively impacts communities nationally
* City centre office location with good transport links
* Free On-Site Parking
* 28 days annual leave, extra 1 day added per year
* Access to Conferences, Networking, Sector Events across the UK
* Blue Sky Social Card Staff Discount Scheme Access