Freight Forwarding Department (FFD) Operator
Due to increased global growth in the business, we are seeking a Freight Forwarding (FFD) Operator to be part of our customer services and freight forwarding department within the Basildon office of ALPI UK Ltd.
Working Hours:
Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunch
Salary :
£27,000.00 - £30,000.00 per annum (depending on experience)
Duties and Responsibilities
Assist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable
Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
Maintain the operations system ensuring customer bookings are accurately recorded
Maintain regular communication with sales teams reporting new sales leads and handover of shipments
Create new and maintain current SOPs for the department
Implement and improve new efficiencies in customer workflow in conjunction with line manager
Maintain key accounts and ensure general enquiries are expedited
Gain feedback where possible and follow up enquiries
Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
Aid Credit Control with collection of overdue payments from suppliers/clients
Ensure customer due diligence checks are completed for new customers
Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
Represent the company in the best possible light at all times.
Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
Ensure all financial transactions in compliance with Alpi organisational policy and procedures, legal requirements, and good practice guidelines.
Ensure to carry out processes, practices in line with policies, practices, and procedures.
Ensure customer bookings are accurately taken & entered operations system, International, National and cross trade
Provide customers with accurate and cost-effective quotations within a timely fashion
Confirm quotations received by telephone (within half an hour)
Booking consignments with third party contractors
Quoting cross trade consignments
Booking deliveries in with customers
Liaising with suppliers / Origin Offices
Build strong relationships with customers
Invoicing and Administration
Ensure Bookings made with Origin office
Skills, Experience and Competencies
Knowledge of road freight market rates and services, ability to quote accordingly.
Be able to prioritise own workload but also be able to work as part of a team.
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Ability to work as part of a team.
Have good understanding of logistics processes and procedures.
Ability to work as part of a team as well and being confident independently
Demonstratable working administrative background
Must have analytical skills, with a high level of detail
Company Benefits
Along with 20 days annual leave + public holidays and yearly salary review, we offer the following benefits:
After 3 months’ service, employees are entitled to become a member of the Group personal Pension Plan
After completing six months’ service, Alpi UK Death in Service equal to three times your annual salary
After one year’s service the company offers enhanced Pension contributions of 9% annual salary
After one year’s service employees are eligible to join the Private Medical Scheme (application process required)
Holiday loyalty days up to a maximum of 5 days (1 additional day on the anniversary of the date you joined Alpi UK)
One Milestone Day per year to take as you wish
Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household
Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more
We are Alpi UK Ltd – part of the Albini & Pitigliani Group.
The ALPI Group is a recognised player in the Freight Forwarding and Transportation industry and specialises in supply chain and logistics solutions, ground transportation, air and ocean shipments, customs clearance, and supply chain management.
We have provided freight forwarding services and logistics solutions for over 80 years. Still a family run company, we treat people as people, not numbers. With unchanged passion we strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility.