Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
* Ensure smooth and timely freight process flow.
* Ensure accurate and timely data entry into our operational system.
* Track and Trace Air Export Files and reporting.
* Use Workboard on a daily basis.
* Ensure arrival notices are communicated to overseas and customers.
* Ensure accurate and timely client and vendors billing.
* Interact with our customers in arranging their international shipments, meeting customer service standards.
* Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
* Meet compliance at all times to regulations internal and external in accordance with government regulations.
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
* Ensure all customers standard operating procedures in place and updated in the DLSOPs.
* Meet KPI standards in accordance with Company’s procedures.
* Overseas communications, timely responses to emails and requests (internal & external)
* Escalation of problems to Management when necessary.
* Meet company standards of 52 hours training per year per employee.
* Complete mandatory training when required.
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
* EDMA resolution no more than 24 hrs from the time of notice.
* Take ownership on the accounts assigned.
Ocean Export Job-Specific Tasks and Duties
* Receive documents
* Prepare shipments
* Route shipments
* Manage freight receipt
* Process shipments
* Monitor shipments
* Bill shipments once confirmed on board and have carriers costs confirmed
Skills:
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
* Pro-active, strong organizational skills.
* Good Microsoft Office skills (Excel, Word etc.).
Qualifications
Knowledge:
* A good understanding of Expeditors’ products, services and systems
* CECS
* LATAM Certification
* Billing Certification
* DG Certification
Additional Information
Must be eligible to work in the UK
Expeditors offers excellent benefits
* Private Medical Insurance
* Pension Scheme
* Life Assurance
* Bike to work scheme
* Employee Stock Purchase Plan
* Training and Personnel Development Programme