Salary: £24,000 - 35,000 per year Requirements: Full UK driving licence Customer service experience with a high standard of customer service Knowledge of Microsoft server and desktop operating systems Basic networks diagnostics and troubleshooting skills Commercial experience working with Azure Remote access VPN setup Experience with Microsoft Office 365 administration Exemplary telephone manner Microsoft certifications (beneficial) Knowledge of VMWare & Hyper-V deployment (beneficial) Understanding of WAN, LAN, WLAN, NAT, Firewalls (beneficial) MS Exchange administration experience (beneficial) Previous experience working in an agency or MSP (beneficial) Telephony administration exposure (beneficial) Responsibilities: Provide technical support via email, phone, or face-to-face on client sites Troubleshoot and diagnose various IT issues using a diverse technology stack Assist clients with Microsoft server and desktop operating systems Set up remote access VPNs as required Manage and support Microsoft Office 365 administration Ensure high standards of customer service are maintained at all times Occasionally travel to customer sites for on-site support Technologies: Azure Hardware Hyper-V Support LAN NAT Office 365 VPN VMware WLAN Cloud More: We are a vibrant digital agency based in the UK, dedicated to providing a range of software, hardware, and hosting solutions to our clients. Currently experiencing rapid growth, we have a high demand for ongoing support services. This IT Support Engineer role is office-based, and candidates must be able to commute daily, with occasional travel to customer sites when necessary. We offer a dynamic work environment where no two days are the same. last updated 18 week of 2026