Overview
This role is Assistant Accommodation Manager, working with the Accommodation Manager to coordinate and support the team in delivering high standards of cleanliness and presentation across all accommodation types. You will help ensure smooth daily operations, maintain consistently high standards, and contribute to creating an excellent guest experience.
What you will be doing
* Assisting with recruiting, onboarding, and training Accommodation team members.
* Helping to build and maintain a positive team culture focused on high standards.
* Supporting the Accommodation Manager with team structure, role delegation, and clarity of responsibilities.
* Providing day-to-day coaching, supporting 1-2-1s, and encouraging team development.
* Supporting initiatives that drive engagement, motivation, and team recognition.
* Assisting in the daily coordination of cleaning operations across all accommodation types.
* Carrying out regular spot checks and inspections to ensure cleanliness and presentation standards are consistently met.
* Monitoring daily performance and helping prepare action plans to support continuous improvement.
* Working closely with Maintenance and Guest Experience teams to support check-ins, repairs, guest requests, and special requirements.
* Responding promptly and professionally to guest queries, helping resolve issues with minimal disruption.
About you
* Previous experience managing teams
* The ability and knowledge to coordinate complex daily business operations
* Experience with forecasting labour and resource planning skills
* A leadership style that inspires, supports, and brings out the best in diverse teams
* The ability to access accommodation to perform checks and deliver hands-on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time
* The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required
* Confident using standard IT systems and applications
* A full UK driving licence
Why Parkdean Resorts
* The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training
* Employee Assistance Programme with a 24/7 confidential helpline for counselling and support
* A 50% discount for you and a 25% discount for friends and family when booking your holiday
* A team member discount of 30%, available on everything from food to drinks and leisure activities
* Discounts on brands such as HelloFresh and local gyms
Safeguarding and reasonable adjustments
Parkdean Resorts takes safeguarding seriously; therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact ReasonableAdjustments@parkdean-resorts.com
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