Job Description
Receptionist role - based outside of Reading
Front of House Assistant
Based on-site every day
Reports to: Front of House Manager
Purpose
* Deliver a professional, friendly front-of-house service
* Enhance visitor and client experience across reception, switchboard, and room bookings
Key Responsibilities Reception
* Welcome all visitors in a professional and friendly manner.
* Check in visitors and notify hosts promptly.
* Direct visitors to relevant departments as needed
* Manage reception inbox and handle general enquiries
* Book taxis and transport for staff
* Maintain a clean, organised reception area
* Ensure accurate visitor registration in the system
Room Bookings & Events
* Coordinate meeting room bookings (setup, catering, IT, logistics)
* Liaise with internal teams to ensure smooth events and meetings
* Confirm and prepare daily meeting schedules
* Communicate hospitality and catering requirements
* Ensure rooms are cleared and reset appropriately
* Maintain accurate visitor records for meetings
Switchboard
* Handle incoming calls professionally and efficiently
* Transfer calls accurately to appropriate departments
* Respond to enquiries within service standards
* Follow procedures for cold callers and suspicious calls
* Report telecom faults promptly
Administration
* Provide general administrative support as required
* Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support)
* Support projects led by different managers
* Take ownership of assigned operational responsibilities
General Responsibilities
* Maintain a professional appearance at all times
* Deliver exceptional customer service and build strong relationships
* Demonstrate attention to detail and accountability
* Work proactively and collaborate effectively with teams
* Support a positive, team-oriented environment
* Handle additional duties as required
Skills & ExperienceEssential:
* Previous front-of-house or similar experience
* Excellent communication and interpersonal skills
* Strong customer service focus
* Ability to prioritise and manage workload
* Confident problem-solving and decision-making skills
* Professional appearance and demeanour
* Strong relationship-building skills
* Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
* Flexible approach to working hours and shifts
Education
* Good standard of general education
Core Competencies
* Communication
* Teamwork
* Flexibility
* Customer focus
* Service delivery
* Ownership
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4800902