PURPOSE & IMPACT ON ORGANIZATION
Drives store profitability by:
* Meeting or exceeding store sales and profit targets
* Managing all resources within the store to provide customers with a leading shopping experience
* Driving the proper execution of established policies, procedures, initiatives and directives
KEY RESPONSIBILITIES
* Take full ownership of the store and its commercial success
* Analyze relevant data to probe and challenge the status quo
* Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
* Drive continuous improvements in the store’s sales, productivity and profitability
* Ensure the legal and financial integrity of the store
* Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
* Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
* Schedule staff so as to properly serve customers, drive sales and execute tasks
* Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
* Ensure proper in-store Brand execution according to established standards and directives
* Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
* Manage all store operations in a systematic and efficient manner, as per established policies and procedures
* Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
* Ensures all HR policies and procedures are adhered to
* Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
* Ensure cash register transactions are processed quickly and accurately
* Lead and implement all applicable loss prevention policies and procedures
* Maintain a safe and productive shopping and working environment
* Manage the recruitment and training of store team members
* Ensure all HR policies and procedures are adhered to
* Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
* Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
* Share best practices to drive the collective performance of all district stores
* Complete all applicable training programs and effectively apply the learning on the job
* Seek coaching and learning opportunities to continually improve your performance
* Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score
AUTHORITIES
* On local/market discretion
KEY RELATIONSHIPS
* District Manager
* Store Team
* Customers
* Vendors and Support Functions (e.g. HR, Visual Merchandising, Facility Services, etc.)
* Local Administration (e.g. mall management)
KNOWLEDGE, CAPABILITIES AND EXPERIENCE
* Store Manager Competencies
(additions based on market needs)
MINIMUM QUALIFICATIONS
* Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
* Intermediate numeracy and literacy and advanced verbal communication skills
(additions based on market needs)
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