M&E PPM Contracts Manager
Reports To: Operations Management Team / Managing Director
Location: Crayford office, with travel to sites in London on occasions.
Hours of Work: Monday – Friday, 08:00 – 17:00
Salary: £55–£65,000 (depending on qualifications and experience)
Overview
Due to continued growth, we are seeking an experienced M&E PPM Contracts Manager to oversee a portfolio of planned preventative maintenance (PPM) and small works projects across multiple sites. This is an exciting opportunity for a highly motivated individual looking to progress their career with strong mentorship and a clear development pathway.
The successful candidate will have proven experience managing M&E service contracts, with technical knowledge in mechanical and/or electrical systems being advantageous. You will oversee the delivery of both PPM and reactive maintenance, working closely with project teams, engineers, subcontractors, and clients to ensure service excellence.
Key Responsibilities
* Manage day-to-day delivery of planned and reactive M&E maintenance across multiple client sites.
* Mobilise new PPM contracts, including asset register population, 60-day reporting, RAMS creation, and documentation management.
* Provide support and technical guidance to field engineers and supervisors..
* Lead and oversee mobile engineers and contract supervisors.
* Ensure service delivery meets contractual obligations, KPIs, and compliance standards.
* Carry out life cycle costing, KPI/SLA monitoring, and quality audits, with clear improvement action plans.
* Identify and implement staff training needs; lead regular team meetings.
* Manage subcontractor performance to ensure high-quality service delivery.
* Build strong client relationships through regular communication, reporting, and meetings.
* Drive compliance with statutory requirements, health & safety, and industry best practice.
* Undertake HR responsibilities including appraisals, investigations, return-to-work meetings, and recruitment.
* Manage callout rota and act as Callout Manager when required.
* Produce monthly management reports; assist with tenders, risk assessments, and specifications.
* Contribute to business growth through sales targets, developing new opportunities, and representing the business at events.
Essential Background & Experience
* Proven experience in contract management within M&E or Hard FM services.
* Strong track record in managing multi-site PPM and reactive maintenance contracts.
* Supervisory experience, with responsibility for teams and contract performance.
* Technical trade background in mechanical or electrical disciplines (advantageous but not essential).
* Strong IT proficiency, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint).
Candidate Profile
The ideal candidate will demonstrate:
* Excellent organisational and computer skills with strong attention to detail.
* A customer-focused, results-driven approach with the ability to deliver under pressure.
* Strong influencing, negotiating, and problem-solving skills.
* Excellent communication and interpersonal skills at all levels.
* Professionalism, teamwork, and the ability to manage competing priorities.
* Self-motivation, initiative, and a proactive approach to challenges.
* Flexibility to travel to multiple client sites and offices.
* A full clean UK driving licence.
Benefits
* 25 days holiday plus birthday (rising to 28 days plus birthday after 5 years).
* Company vehicle, mobile phone, and laptop.
* Pension scheme.
* Death in service insurance (2x annual salary).
* Healthcare scheme (after 2 years).
* Professional development, training, and career progression opportunities.
* Bonus scheme.
* DBS disclosure required.