Customer Services Advisor – Platform Lending
Financial Services / Lending Platform
£28,000 + Package (£30,000 after probation)
Brighton (Hybrid or Fully Remote)
Working hours – Monday – Friday (shifts between 8am – 6pm; (phone number removed) + One Saturday per month 10am – 2pm
A growing consumer lending platform are looking to expand their Customer Services team with the appointment of 2/3 new Customer Service Advisors. They are ideally looking for candidates who have strong communication skills and can multi-task across telephone calls, correspondence and LiveChat.
The company, which is led by a successful Fintech CEO, has developed an entrepreneurial approach to consumer lending and offers exceptional levels of customer service through a simple lending platform which has led to continued growth. These roles are part of their continued growth, making it an exciting time to join. The company have worked hard to create a proactive working environment, which offers flexibility, career development opportunities and a good mix of people.
The role will involve –
* Liaise with new and existing customers, helping to resolve queries, process applications and assist with any ongoing account management.
* Be comfortable liaising over the telephone, e-mail and live chat.
* Learn how to assist with Loan application decisions that fall outside of normal criteria. Analyse previous transactional data, manually check information to ensure no errors have been made and try to help the customer as much as possible.
* Taking a friendly approachable manner to any individuals who are having difficulties or need assistance with repayments.
* Ensure all customer records are updated.
* Assist finance / accounts with any reporting requirements
* Deliver all customer service in line with the company ethos, friendly, approachable, helpful and delivering a good experience.
To apply for the position, you must have experience of working with customers over the telephone and be able to demonstrate the customer service skills required for this position. You’ll need to display a positive work attitude, be willing to multi-task and be able to think on your feet to solve queries. Experience of financial services, working vulnerable customers or customer service centres would be helpful, but isn’t essential.
This is an exciting opportunity to join a growing company that offers an excellent package and modern working environment and practices.
For more information, please contact Richard Garbett