Salary: Competitive Salary Bonus Excellent Benefits Contract Supervisor - Luton Fusion Utilities - Hire So, who are we? We are Fusion Hire, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Contract Supervisor based in Luton youll be responsible for: Managing and developing the hire contract team for a national account Generating and maintaining the hire equipment exchange schedule and ensure smooth running of the exchange process Making sure SLA are achieved/exceeded Monitoring equipment breakdowns and ad hoc hires Investigating equipment failures and ensure all records and reports are up to date Processing hire contracts, sales orders and purchase orders This is a full-time, permanent role working 40 hours per week Monday to Friday. And heres what wed like you to have: Previous experience in a customer service environment Excellent communication skills and strong attention to detail Excellent relationship management Great team leadership and team development skills The 2 previous holders of this position have been promoted in to other roles within the team so career development is a real potential here. We look forward to receiving your application! ACMM100