Personal Attributes: Essential
Previous experience in
Customer service
Good interpersonal skills
Guest & service orientated
Ability to work autonomously
Adaptability
Self control
Well organised
Other Qualities: A team player with the ability to work on their own and the ability to deal with issues and complaints with professionalism and courteousness.
Overall Purpose: To be responsible for the safety and security of the hotel and its guests, with key responsibility for porterage, cleaning of public areas, and the breakdown and set up as required of function rooms to meet the requirements of the day to day operation of the hotel
Key Duties/Responsibilities
Hours of work are generally 10.30pm – 7.30am by rotating shifts over seven days a week
* To ensure a full handover is completed with the reception staff at the beginning and end of the shift.
* To check in late arrivals
* To serve residents in the bar when needed
* Set up function rooms
* Set up tea and coffee stations
* To store conference equipment not in use.
* To complete statutory fire checks.
* To manage guest enquiries
* To assist with luggage
* To clear the bar and lounge areas and vacuum as required.
* To set up conference rooms and coffee stations if requested
* To order, collect and deliver newspapers to all guests as requested.
* To provide room service, preparing and serving food to company standard.
* To tidy back of house areas as required
* To assume responsibility for keys, cash and floats left in possession.
* To support a working environment which promotes a positive attitude, pride and good morale
Health & Safety
* To fully understand the fire evacuation procedure in the hotel and the Porters role in that procedure.
* To comply with all health, safety, fire, COSHH and Security procedures.
* To be aware of and comply with the company policy relating to hygiene, health and safety
* To carry out reasonable duties requested by management
* To inform Nights Manager of any complaint or irregularities within the Hotel.
The list of duties above is not to be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your post and you may be required to undertake such duties as may be reasonably required of you.
Please be aware that this job description will reviewed and updated and amended from time to time, in accordance with business requirements.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
* On-site gym
* On-site parking
Work Location: In person