Job overview
An exciting opportunity has become available within the North Lincolnshire children looked after team for a band 3 administrator.
Main duties of the job
1. Administrative support for the Named Nurse and Designated Doctor Children Looked After and Care Leavers.
2. Respond to telephone enquiries from young people, carers/parent, pr This will require the postholder to use their judgement to identify their requirements, prioritise and escalate to appropriate individuals.
3. Monitor They will manage the generic email box, respond and re direct emails and queries from other professionals.
4. Undertake and support team photocopying, scanning into patient records.
·Have an advanced knowledge of and an ability to use Information Technology to produce a range of documents to a high standard.
Maintain and update health electronic databases.
·Carry out internal research using a range of methods, presenting and analysing information from various computer systems for internal and external colleagues for monthly, quarterly, and annual reporting.
·Provide administrative support for the team of nursing, and medical staff on a day to day basis.
·Manage their own work, work independently.
·Organise meetings
·Collate information and prepare agenda and document
·Minute meetings transcribe formal minutes
·Track and trace hospital medical records when required in preparation for health assessments
·Monitor outstanding orders and follow up queries and overdue deliveries.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
education and qualifications
Essential criteria
5. RSA III or equivalent GCSE or equivalent in English and Math’s, grades A-C or equivalent experience NVQ level II in business administration/customer care or acquired equivalent experience Good knowledge of specialty specific patient pathways Understanding of NHS confidentiality Policies and procedures Understanding of Policies and procedures relating to data protection and Caldicott guidelines
Desirable criteria
6. Computer Literacy Course e.g. ECDL Understanding of Primary Care, GP and community services Understanding of NHS complaints procedure In depth understanding of medical technology appropriate to specialism Thorough knowledge of healthcare administrative systems and processes
occupational experience and abilities
Essential criteria
7. Experience of using full range of IT systems and patient data systems Experience of using Microsoft Office, including Word and Excel Experience of scheduling appointments Experience of working in a multi-disciplinary team Customer Care experience Accurate data entry, typing and checking skills Ability to produce letters / reports using Word and Excel Excellent interpersonal skills Ability to communicate effectively with people at all levels Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature Ability to plan, prioritise and delegate workload Manage and interpret data correctly to inform decision making Ability to initiate & co-ordinate change to own working practices Understanding of patient priorities and performance targets related to appointments and waiting times Awareness of how to escalate patient queries and concerns following Trust policy and procedure
Desirable criteria
8. Experience of working in the NHS Experience of using digital dictation systems Conflict resolution skills Appropriate assertiveness skills Experience of working in a healthcare setting
personal qualities
Essential criteria
9. Must be able to demonstrate a clear understanding of core trust values and be able to articulate in practice Ability to work for long periods on computer Ability to maintain a professional approach at all times Ability to follow and work to policies and protocols Reliable and adaptable Able to work as part of a team
Desirable criteria
10. ability to travel if required
Employer certification / accreditation badges