About IonOpticks
Accelerate proteomics with the world’s best chromatography. IonOpticks designs and manufactures UHPLC columns and ecosystem that unlock step-change performance from existing mass spectrometers. Our mission is simple: make exceptional LC–MS performance accessible to every researcher, everywhere.
About the Role
We are seeking an experienced Field Application Specialist (FAS) to join our Customer Experience team in this newly created role as we consolidate our leading market position and expand into new market segments. The successful candidate will provide technical expertise to IonOpticks’ current customers throughout Europe and the UK, including technical onboarding and troubleshooting, while building strong relationships with our customers, partners and stakeholders in their territory. The FAS will also support the sales team in expanding our customer base through product demonstrations.
Travel requirement: approx. 50% of the time (national and international).
What You Will Be Doing
The FAS will be an integral part of our Customer Experience team fostering strong collaboration with both the R&D and Sales divisions of the company. The FAS will act as a domain expert in LC‑MS based proteomics, be the product expert for IonOpticks’ portfolio of products, and serve as the primary technical point of contact for IonOpticks’ prospects and customers. Working alongside and supporting the Business Development Managers you play a vital part in helping existing customers and winning new ones.
Key Responsibilities
* Planning and delivering user training and customer onboarding programs
* Assisting with inbound customer inquiries, problem solving and/or managing investigations and the creation of solutions
* Supporting Business Development Managers (BDMs) in the EU and the UK with product and application expertise
* Working closely with cross‑functional teams, including sales, applications specialists, product management, development, marketing and events, to ensure aligned customer solutions and market strategies
* Developing and implementing initiatives to penetrate adjacent markets by understanding workflows and positioning IonOpticks products to address unique needs
* Contributing to the creation of technical customer support material and processes
* Representing the company at industry events, which may include giving technical presentations
* Maintaining the accuracy and integrity of CRM records
Required Skills & Experience
* Deep, practical understanding of LC‑MS based proteomic workflows and supporting scientists and salespeople
* Expertise in building long‑term customer relationships, fostering trust, and delivering tailored solutions
* A track record of working collaboratively with scientists and commercially minded people; product management, engineering, sales, support functions
* Exceptional communication and interpersonal skills, alongside introducing new developments to new audiences
Commitment to Diversity and Inclusion
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone, including making reasonable adjustments for people with a disability or long‑term condition during the interview stages of the process.
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