2nd line it support technician

2nd Line IT Support Technician

Location: Ilkley

Salary: £30,000 - £36,500 per annum

Type: Full-Time

Overview

Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent customer service.

This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd-line support, with responsibility for escalated tickets, advanced troubleshooting, and project assistance. Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls when required. Over time, the role offers clear opportunities to develop 3rd line skills and take on more complex technical responsibilities.

Key Responsibilities

Client Support:

• Answer support calls and provide 1st-line help as needed.
• Take ownership of 2nd line tickets and escalations.
• Provide remote and on-site support to a variety of clients.
• Build strong, trust-based client relationships.

Technical Expertise:

• Administer and support Microsoft 365, including user management, migrations, Intune, Entra, and Defender.
• Troubleshoot and maintain Windows Serv...