Retrofit Technical Advisor – Lutterworth | Full-Time | Hybrid (minimum 3 days in office)
Location: Lutterworth (hybrid)
Hours: Full-time
Salary: £27,000 - £28,000 (depending on experience)
About Us
Elmhurst Energy is the UK's leading training and accreditation provider for Energy Assessors. Following our continued success, we're expanding our Retrofit team to support the rapid growth of this exciting sector. With government initiatives, the implementation of PAS 2035, and a national focus on energy efficiency, we're committed to remaining at the forefront of this industry.
The Role
As a Retrofit Support Advisor, you'll play a vital role in our Retrofit Support team by providing frontline technical support to our members and trainees. You'll be the first point of contact for queries via phone and email, ensuring our members receive expert guidance. You'll also support auditing tasks, contribute to technical bulletins, and have the potential to assist with training development.
Key Responsibilities
* Provide high-quality frontline support via telephone and email.
* Carry out auditing activities.
* Draft and contribute to technical bulletins.
* Potential to support and develop training content.
Key Competencies
We're looking for someone who demonstrates:
* Integrity and impartiality.
* Strong technical proficiency.
* Problem-solving skills.
* Excellent customer service focus.
* Adaptability and willingness to learn.
* Teamwork and collaboration.
About You
At Elmhurst, people are at the heart of our success. We're seeking an individual with a "can-do" attitude who is committed to going the extra mile for our members. If you enjoy problem solving, providing excellent service, and want to play a role in the fast-growing retrofit sector, we'd love to hear from you.
Benefits
As well as being part of a supportive and growing team, you'll enjoy a range of benefits, including:
* Competitive salary.
* 25 days holiday + bank holidays (increasing with service).
* Company pension scheme.
* Ongoing training and professional development opportunities.
* Free onsite parking.
Job Types: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
Application question(s):
* Do you have RTW in the UK?
* Do you require a visa? If so, please specify what type of visa you have.
* Do you hold a Qualified DEA and/or Retrofit Assessor certification? (must)
* This is a technical role — do you have strong attention to detail and the ability to perform calculations accurately? (must)
* Are you comfortable working in an environment where IT systems are an essential tool for the role?
* re you able to work in the office in Lutterworth at least 3 days per week (hybrid role)? (must)
* Do you have experience in the retrofit or energy efficiency sector?
* Have you been involved in auditing, quality assurance, or compliance checking? (nice to have)
* Do you have experience creating technical bulletins or training materials? (nice to have)
* What interests you about joining Elmhurst Energy and working in the growing retrofit sector?
Work Location: Hybrid remote in Lutterworth LE17 4HB