Overview
Field Service Engineer – Leeds/Bradford role at Leidos. Leidos Security & Detection Systems is a leading global provider of high value complex automation and control solutions to airports and to the wider aviation sector.
Responsibilities
* Under limited supervision and usually acting independently, perform a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower level technicians. Help develop and maintain relationships and favorable contacts with current and potential clients such as BAA, and major UK international & regional airports, etc. Help ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
* Coordinate the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
* Coordinate and provide support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of x-ray and CT based security systems of a highly complex nature.
* Prepare and conduct formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provide on-site technical and operator training.
* Work with customers by phone or in person to identify operations/technical problems. Respond to customer complaints and questions until resolved.
* Troubleshoot and diagnose system/equipment interface problems during installations.
* Acquaint customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advise customers of all equipment changes and authorized modifications.
* Conduct local visits to customer sites (airports) to help determine requirements, needs, and perceptions.
* Be proficient at Siebel and complete admin tasks to required deadlines.
Education And Experience
* Graduate of technical school or military training in electronics engineering technology would be highly desirable.
* Solid experience of working successfully within a field service environment within a directly applicable industry.
* Strong technical knowledge of x-ray, CT technologies, and the company’s products and equipment.
Other Skills And Abilities
* Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required; Linux a plus. Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. Must be available to travel throughout Ireland on short notice, work non-standard hours, travel on weekends, and assist other field sites as required. May be required from time to time to lift heavy weights.
* Previous experience in all or some of the following areas: Security and Detection Systems; Aviation; Operating in a global environment.
Eligibility and Requirements
* UK or EU national eligible to live and work in the United Kingdom. Relocation is not available for this role.
Equal Opportunity
Leidos Security & Detections Systems is committed to Equal Opportunity and Diversity. At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.
Compensation
Pay Range: £34,200.00-£42,700.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Job Details
* Location: Leeds, England, United Kingdom (North of the UK) with potential to support global business.
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Government Administration and IT Services and IT Consulting
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