Head of Managed Services
Type: Permanent
Location: UK-Based (Fully Remote with occasional client visits) | Salary: Up to £70k | Excellent Package
I'm hiring for a Head of Managed Services on behalf of a growing boutique consultancy delivering cutting-edge ITSM solutions.
This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms.
You will lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike.
Ideal experience includes:
* 4+ years managing high-performing service delivery or MSP functions
* Deep understanding of ServiceNow modules: ITSM, ITOM, or CSM
* Strong commercial and strategic thinking; ability to build profitable, scalable services
* Proven ability to manage distributed teams and suppliers
* ITIL Foundation certification (certs in ServiceNow highly desirable)
You'll be joining a dynamic environment with real influence over platform strategy and service innovation.
Interested? Apply with your CV today.
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