Job Title: Supported Housing Service Manager
Salary: £35,200 - £39,600
Location: South Cumbria (Westmorland & Furness)
Hours: 37.5 hours per week (flexible working required)
Contract Type: Permanent
Job Purpose:
The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across Cumbria, with a focus on Westmorland & Furness. This role involves inspiring leadership, performance management, and active engagement with partners, stakeholders, and people in recovery.
Key Responsibilities:
* Manage and support teams delivering housing, tenancy sustainment, and wellbeing services.
* Ensure maximisation of housing benefit/service charge revenues and occupancy levels.
* Work with the Senior Leadership Team to develop service diversity across Cumbria.
* Collect, analyse, and report on performance and impact data.
* Monitor and evaluate services, ensuring user feedback and co-production.
* Set and manage service budgets with an understanding of CIC financial frameworks.
* Achieve KPIs and contract targets; manage performance across teams.
* Develop strategic partnerships with commissioning bodies, councils, OHID, and other stakeholders.
* Prioritise support for high-need groups, helping individuals develop skills to live independently.
* Promote innovative recovery-focused projects and social enterprises.
* Ensure legal, policy, and procedural compliance across all services.
* Maintain high professional standards, safeguard data, and promote equality and diversity.
Person Specification
Essential:
* Experience managing supported housing and third sector drug/alcohol recovery services.
* Knowledge of South Cumbria’s services and geography.
* Experience in health and wellbeing service development.
* Skilled in managing contracts, partnerships, and performance frameworks.
* Strong understanding of supporting “experts by experience” in recovery.
* Familiarity with Mutual Aid and community resources.
* Proven leadership, supervision, and team development capabilities.
* Budget management and financial planning experience.
* Full UK driving license and access to own vehicle