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Employer: University Hospitals Sussex NHS Foundation Trust
Site: Royal Sussex County Hospital, Brighton
Salary: £25,760 - £27,476 per annum
Job overview
Ad-hoc bank staff are required to deliver comprehensive administrative support within Head & Neck. The post holder should be highly motivated, flexible, and multi-skilled with excellent organisational abilities. They will possess strong working knowledge of Microsoft Office (Word, Excel) and will be required to meet deadlines, collate data, and maintain the standards of administrative processes in accordance with the UHSussex Patient Access Policy. The role involves covering the reception desk, staff sickness/leave, and any other general administrative duties within the department.
Responsibilities
* Provide a range of administrative tasks across multiple areas
* Maintain a flexible approach to workloads, liaising with management to identify areas that need the most support
* Cross-cover multiple areas and departments across Head & Neck
* Create referral line and book appointments on the trust PAS system, ensuring all patient pathways are booked, coded, and outcomed correctly, including dual bookings and retrospective bookings
* Use SPINE to update patient information onto Careflow
* Work from several different inputs (multiple spreadsheets – Excel, outcome forms) to capture all appointments
* Communicate within a team to ensure tasks are divided and avoid overlap
* Exercise attention to detail to avoid small errors in repetitive tasks
* Maintain appropriate audits for various tasks
* Greet patients in a friendly, calm manner
* Use Careflow and Openeyes to book patients
* Ensure clinics are booked up, capturing all outcomes
* Manage telephone calls in a competent, friendly, helpful, and polite manner
* Resolve problems and deal with queries competently
* Attend departmental meetings as arranged
* Maintain confidentiality of patient, staff, and business information
* Scan multiple pages of documents and upload to appropriate systems (Openeyes, Mediviewer)
* Demonstrate flexibility in hours and work across hospital sites as required to meet service needs
* Use strong communication skills with patients and staff to monitor clinic flow
* Perform other reasonable duties relating to the smooth running of the department as requested by the Head & Neck management team
* Participate in the training and induction of new staff
* Maintain general knowledge of Mediviewer, OpenEyes, Careflow, and Panda systems for competent cross‑cover
* Assess workload and appropriately prioritise tasks, escalating with managers when needed
Person specification – Experience
* Administration experience
* Ability to use initiative and work unaided in a busy, demanding environment
* GCSE or equivalent in English and maths
* Working knowledge of the patient access policy and national NHS targets
Equality, Diversity and Inclusion
* Evidence of undertaking own development to improve understanding of equalities issues
* Evidence of championing diversity in previous roles (as appropriate to the role)
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