This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.
Responsibilities
* Ensure that the team complies with legal standards and company procedures at all times.
* Ensure that your team is fully trained in cash handling to minimise losses.
* Control debt and recover overdue or failed payments from customers.
* Maintain accurate and timely payroll records.
* Engage with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
* Liaise with other department supervisors to monitor orders for delivery.
* Manage a team of customer focused individuals throughout reception and checkout area.
Qualifications
* Passionate about providing exceptional customer service.
* Flexible, adaptable and enjoys working with, as well as managing a team.
* Excellent communicator and have some experience in supervising or managing a team.
* Practical experience in the retail trade.
Diversity and Inclusion
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, or driving roles.
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