Here at The Cumberland, we have an excellent apprenticeship opportunity available within our Financial Crime teams to help you kick start your career. The Role At the Cumberland Building Society, we are on a journey through a digital revolution, and we’re looking for people to help us deliver a world class service to customers – something you wouldn’t see anywhere else. During your time with us we’ll show you what it means to be part of Team Cumberland. You’ll see and experience various roles within the business and can try your hand at different skills. We’ll support you in your apprenticeship by ensuring you get the time and resources you need to complete coursework. Alongside all of that, we will show you what Kinder Banking means to us and how you could be part of its future… The Apprenticeship role and will sit within our Fraud and Financial Crime functions who play an essential part in how we service our customers and protect our business. Some of key areas you will gain experience in are: Raising awareness on the impact of fraud to both our customers and colleagues. Delivering excellent customer service to our customers who have fallen victim of fraud & scams. Transaction monitoring to help protect the Cumberland from Financial Crime Investigating and reporting of Suspicious Activity Reports (SARs) Your work will support us to meet both internal and external customer expectations working together to achieve our service level agreements. You’ll become multi skilled in key tasks supporting the delivery of excellent customer service as well as playing a key role in helping to protect the Cumberland from the risk of fraud and financial crime. You’ll attend training events to support your learning and development and complete a Level 3 Business Administration Apprenticeship. Upon completion of your a Level 3 Business Administration Apprenticeship you will be eligible to complete an industry renowned qualification, ICA Certificate in Anti Money Laundering. About you To be successful you’ll have the ability to communicate with people at all levels – to build and sustain relationships with customers and colleagues alike, as well as working ‘on the ground’ with people across all areas. You’ll be comfortable working towards deadlines and adept at progressing tasks both as part of a team and on your own initiative. You’ll also have a passion and drive to learn new systems and processes. Our Promise to You Salary £20,353 p.a. Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme. Community Day - We offer our people an extra paid day off every year to help local charities and community organisations. Sound Good? The closing date for these positions will be 18 May 2025 but we might approach you before to invite you to our assessment day. So, if you think you’ve got what we’re looking for, keep an eye on your inbox. The Company We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities. The Benefits Competitive Salary We will offer you a competitive basic salary for your role, which is reviewed every year. Learning & Development We want you to grow in your role. We’ll work together to support your personal and professional development. Holidays Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years. Family Friendly We pay competitive maternity, paternity and adoption leave. Flexible Working We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role. Pension Scheme If you’re eligible, we’ll enroll you into our competitive company pension scheme. Health & Wellbeing We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme. Community Day We offer our people an extra paid day off every year to help out local charities and community organisations. Social We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips. Documents