Messaging Engineer
Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Messaging Engineer you will contribute to this by providing expert Messaging operational support to 20+ customers as part of a managed service agreement.
Your role will involve:
Provide 3rd Line Messaging Support to a range of customers in accordance with defined standards and agreed SLAs. The Messaging Team forms part of wider service team, which is responsible for providing BAU and project support across a range of Wintel, Storage and Database. The environment is busy, fast paced and challenging with new work streams and opportunities being introduced into the team regularly.
Your transferable skills and experience:
1. Experience of MSCE Windows 2000/2003 and MCP MS Exchange 2000/2003/2007/2010/2013
2. Ability to deal with complex issues/potential escalations with minimal supervision.
3. Messaging desktop clients, eg Outlook
4. Helpdesk/problem control and management services
5. Support of Microsoft Exchange 2003/2010/2013 standalone and clustered
6. Experience and support of AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc)
7. Support of SMTP Gateways (Exchange, MailSweeper etc)
8. Experience and support of Exchange FAX Solutions
9. E-mail archiving tools, eg Enterprise Vault, SourceOne
10. Security and SPAM protection products, eg IronPort
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in 3rd Line Support this could be the next opportunity for you.
Your benefits:
11. 25 Days annual leave plus public holidays (3 flexible)
12. Pension – Double matching contributions of up to 10%
13. Life assurance
14. Companywide incentive plans
15. Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
16. Perks at work – employee discounts
17. Employee assistance programme / virtual GP