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Business systems manager

Bromsgrove
AFH Wealth Management
Business systems manager
Posted: 26 June
Offer description

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AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms.

We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full-time, permanent opportunity, with hybrid working, and a competitive salary and range of benefits.

Business Systems Manager

Responsible for leading and managing the Business Systems function which is responsible for all the internal and external systems that both staff and advisers use across the business. Oversee the performance of our key systems, communicating issues in a clear and timely manner.

As our Business Systems Manager, you will be responsible for:


* Leading, supporting and motivating a team of Business Systems Executives and Administrators.
* Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA’s / agreed deadlines.
* Developing a positive culture of delivering feedback to Operational Teams.
* Continuously Improve Processes - Constantly look for ways to improve internal processes to support good client outcomes, highlighting any recommendations to the relevant stakeholders for review.
* Continuous monitoring of all external software licences.
* Organising systems access for new joiners and removal of access for leavers.
* Manage relationships with third-party software providers such as IRESS/FE/SmartSheet
* Oversee the maintenance, and enhancement of core business systems (e.g., CRM, Client Portal, financial reporting tools).
* Monitor system performance and troubleshoot issues whilst communicating with the wider business.
* Oversee the onboarding of new clients to the portal and providing support for any incoming client queries.

What we are looking for in our ideal Senior Software Developer:

* Proven experience in managing a team within financial services.
* An understanding of FCA regulations and compliance requirements.
* Experience in supervising or mentoring a team.
* Excellent organisational and time management skills.
* Ability to accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
* Knowledge of major functional processes and associated operating requirements together with the ability to apply this knowledge appropriately to diverse situations.
* Experience using both Microsoft applications and industry-specific software (e.g., Outlook, Teams and Xplan, Provider Platforms etc).

Benefits And Perks At AFH

* Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
* Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
* Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
* Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
* Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
* Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
* Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.

Apply today to register your interest in joining our team, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Project Management and Information Technology
* Industries

Banking

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