An opportunity has arisen for a SAP B1 Support Analyst to join award-winning manufacturer Liniar Ltd, based in Denby, Derbyshire - a subsidiary of the US-based Quanex group. Liniar is an industry leading PVCu extrusion company, designing and supplying a large portfolio of PVCu and aluminium profiles and products to a nationwide customer base of specialist window and door manufacturers, housebuilders, decking installers, landscapers and trade outlets. Purpose of the role: In this role, you will be a proactive and customer-focused SAP Business One Support Analyst l providing first-line support for ERP-related queries and issues across the business, ensuring timely resolution and a high level of user satisfaction. In addition to providing day-to-day support, you will actively contribute to ERP rollout projects, system enhancements, and user training, allowing you to expand your technical expertise and play a key role in the continuous development of our systems. Main Tasks & Responsibilities: Provide timely and effective support for SAP B1 related issues, prioritising and communicating with end users. Log, track, and manage incidents using the Service Desk system, ensuring resolution and user satisfaction. Collaborate with IT colleagues as needed to resolve more complex issues. Maintain clear and detailed updates on open tickets and document all troubleshooting steps. Create and maintain Knowledge Base articles and documentation for internal procedures. Manage user access rights and permissions via the ERP Change Request system. Build strong relationships with stakeholders and end users across the business. Develop a working knowledge of in-house developed applications. Install and configure ERP client software as needed. Ensure compliance with SOX control policies and procedures. Key Skills & Knowledge: Minimum of 3 years' experience in SAP Business One. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. Strong team player with experience in collaborative, cross-functional environments. Analytical mindset with solid problem-solving skills. Qualifications & Experience: Experience in the manufacturing industry. Familiarity with BPA (Business Process Automation) and Boyum Usability Pack. Working knowledge of Crystal Reports. Basic SQL knowledge, including query writing and database navigation. Career Growth & Development: We are committed to supporting your professional development. This role offers the opportunity to expand your SAP Business One expertise through involvement in ERP projects, system enhancements, and user training initiatives. You will gain exposure to reporting tools, process automation, and integrated applications, with clear opportunities to progress into more senior or specialised ERP roles as your experience grows. If you're enthusiastic about ERP systems, eager to support business operations, and ready to grow your skills in a dynamic environment, we'd love to hear from you! What we'll do for you: You will be part of something Bigger. Liniar are a subsidiary of the Quanex Building Products Corporation operating out of 30 locations. You'll be joining a forward-thinking, collaborative team where innovation is encouraged and your voice is valued. What We Offer: Be part of something bigger with a collaborative and forward-thinking team. Company Pension scheme Life Assurance Salary Extras - employee benefits scheme, discounts on goods, meals out, cinema tickets EAP Competitive salary Free parking on site Friendly and transparent workplace Annual Appraisal Review Career Development Employee Engagement, communications Local community engagement - charity donations, sponsorship Cycle to work scheme Hours of Work: Monday - Friday, 8:30a.m. - 5:00p.m. at our Denby site. Salary dependant on experience. If you wish to apply for the role, please send a cover letter and a copy of your up-to-date CV to the HR Department at Recruitment@Liniar.co.uk. Equal opportunities: Liniar takes pride in its employees and people, is an equal opportunities employer and is fully committed to diversity and inclusion. BS1 LI-RS1