At Neptune, thoughtful design shapes everything we do - from the furniture and kitchens we create to the way we deliver them into our customers' homes. Our Distribution Planning team plays a vital part in that journey, ensuring that every order is handled with care, accuracy, and a little creative thinking along the way.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
We're looking for a Distribution Planning Assistant to join us, helping us refine how we plan, prepare and deliver to our customers via our home delivery service. In this role, you'll help us continue to improve the way we plan and manage our deliveries, ensuring everything behind the scenes runs smoothly and efficiently. You'll keep our information accurate, up to date and ready for action, and you'll bring fresh ideas to help us plan smarter. A key part of your work will be supporting the rollout and ongoing success of our Fast Track service.
You'll understand and support the planning and pre planning process, prepare the orderbook so planning can happen quickly and cleanly, help with last-minute additions when things change, and keep communication flowing between customers and our internal teams.
You'll also work closely with our distribution, retail, production, and supply chain teams, helping to confirm availability, coordinate schedules, and keep our order pipeline running as it should.
This is a role for someone who enjoys variety, thrives on accuracy, and is at their best when helping others.
Day-to-day, you'll:
Respond promptly and warmly to queries across calls, emails and Teams.
Keep customers and colleagues updated on order status, spotting and flagging issues in the order pipeline and help find solutions.
Maintain the orderbook with care - from batching orders and updating despatch dates to clearing historic orders and managing proformas.
Ensure every order has the correct delivery method, charges, and information attached.
Liaise with couriers, warehouse teams and transport partners to coordinate collections and deliveries.
Collaborate with internal teams to confirm stock availability and delivery schedules.
Support ongoing process improvements that make our planning more transparent, accurate, and efficient.
Provide administrative support to our Operations Management team whenever needed.
You'll have previous experience in customer service or similar role with a customer first approach to your work. With strong organisational, analytical and administration skills, you will be highly organised, calm under pressure and comfortable working to deadlines. We're looking for someone who brings an enthusiastic, confident and positive approach to every interaction and enjoys learning and using their initiative. You will also be a strong communicator, in both writing and over the phone along with having an exceptional eye for detail and able to spot inconsistencies with ease. This is a full time, permanent position, working Monday to Friday 9am - 5.30pm.
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
What Benefits we can offer you
At Neptune, we value our employees for always going above and beyond; we reward them by offering more than just a competitive salary:
Generous Holiday Allowance
Life Assurance
Enhanced maternity and paternity leave
Cycle to work scheme
Generous new item and outlet discounts
Discounted gym membership
Discretionary bonus scheme
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Day off if you become a Grandparent
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all our employees have equal access to opportunities and everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
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