Salary: £21,000 - 60,000 per year Requirements: Excellent written and verbal communication skills with the ability to work both independently and as part of a team Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external IT literate with the ability to learn in-house systems Ability to explain technical details clearly to non-technical users without using jargon Possess analysis, research, and problem-solving skills Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure Excellent telephone manner Computer literate Capable of working under pressure to meet strict deadlines Excellent organisational, written, and numerical skills Good timekeeper who can manage workload effectively Responsibilities: Handle support requests via phone or ticketing system Log, categorise, and prioritise tickets accurately and according to urgency Ensure that tickets are responded to in a timely manner Escalate complex problems to the relevant team where required Maintain an accurate record of issues and resolutions Communicate effectively with the end user at each stage of the ticket Setup and configuration of new mobile phones and handheld devices Troubleshoot issues with hardware, such as printers Provide support for widely used software, including Microsoft Office and other standard applications Provide support for in-house applications and systems across the business Contribute to and update knowledge base documentation for common issues and fixes Technologies: Hardware Support Mobile More: We are a privately owned manufacturer of fitted kitchen, bedroom, and bathroom furniture, operating for over 50 years with consistent growth. Our market position includes a 50% share in the private housing market, supplying to key housebuilders and the social housing market. We offer 30 days of holiday per year, including 8 statutory days, increasing to 33 days after 6 years of employment, along with on-site canteen facilities and discounts on furniture. Our team is experienced in facilitating a supportive application process to ensure your success. last updated 4 week of 2026