Posted: 8 June
The role
About the role
The Data Specialist will play a key role in delivering a customer‑centric digital transformation programme, designing data architectures that enable a unified Customer 360 and personalised customer experiences across digital channels, including web and email.
The role is responsible for defining how customer, behavioural, and transactional data is collected, unified, governed, and activated to support CRM, marketing, and digital engagement use cases. Working closely with business, digital, and technology teams, the Data Architect will ensure data platforms are scalable, secure, and aligned to long-term enterprise strategy.
Technical:
Proven experience as a Data Specialist, Data Architect, or Senior Data Engineer delivering customer-centric digital transformation programmesStrong expertise in data modelling, ideally for customer, identity, and interaction dataExperience with Salesforce Data Cloud (Data360) for Customer 360 and CRM use cases, including:Ingestion and unification of customer data from multiple sourcesIdentity resolution and profile stitchingDesigning data architectures to support personalisation across customer channels (web, email, marketing automation, CRM)Activation of unified customer profiles into engagement and analytics platformsExperience with Databricks for large-scale data processing, analytics, and event-driven personalisation
Skills, qualifications, and experience
Strong SQL skills and understanding of modern data processing patterns (batch and streaming)Experience with ETL/ELT, APIs, CDPs, and data integration approachesSolid understanding of data security, privacy, consent management, and access controlConceptual:
Strong understanding of Customer 360, data warehouses, data lakes, and analytics architecturesKnowledge of data governance, quality, metadata, and lineage practicesAbility to design architectures balancing personalisation, performance, and complianceAble to balance short-term delivery with long-term architectureSoft Skills:
Strong stakeholder engagement across marketing, digital, CRM, product, and technology teamsAbility to communicate complex data concepts to non-technical audiencesStrong analytical, problem-solving, and decision-making skills
Desirable Skills:
Experience with big data/streaming technologies (e.g. Spark, Kafka)Experience with BI tools (e.g. Power BI, Tableau)Cloud or data architecture certificationsQualifications:
Degree in Computer Science, Information Systems, or related field (or equivalent experience) Package
Target salary: £58,000 + below benefits:
Purpose-driven work in a charity-led organisation connecting people to education and opportunityInternal training, mentoring, and access to industry-recognised certifications through our development academiesHybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leaveEveryday wellbeing support through Perkbox, offering discounts and wellness toolsOnsite facilities including a subsidised gym, café, and free parking at our Cheltenham officeInclusive culture supported by employee networks, wellbeing champions, and Mental Health First AidersRecognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
