Part-Time Medical Receptionist (20 hrs per week) – Maidstone Area
We are a friendly GP surgery in the Maidstone area, looking for a part-time Medical Receptionist to join our supportive team. This is a key role in helping us deliver excellent patient care and ensuring the smooth day-to-day running of the practice.
About the role:
* Hours: 20 hours per week (mix of morning and afternoon shifts on a rota basis).
* Morning shifts: 7:45am–1:15pm or 8:00am–1:30pm or 8am to 1pm
* Afternoon shifts: 1:00pm–6:00pm, 1:15pm–6:00pm or 1:30pm–6:30pm
* Location: You will work across both our Shepway and Grove Green branches.
* Enhanced hours: Once every 7 weeks, you'll be asked to work extended hours (with enhanced pay) on Mondays: 6:30pm–8:00pm and Saturdays: 9:00am–5:00pm
* Core surgery hours: Monday to Friday, 8:00am–6:30pm.
* Salary - depending on your experience at GP Surgery receptionist role
Key responsibilities:
* Provide a welcoming and efficient first point of contact for patients.
* Answer queries by phone and face-to-face, triaging and signposting patients to the right service.
* Manage appointments, bookings, and recalls (e.g. annual health checks, vaccinations).
* Handle administrative tasks such as repeat prescriptions, emails, post, and record keeping.
* Support with practice operations such as opening/locking the building securely.
* Maintain confidentiality and follow practice systems and protocols at all times.
About you:
* Warm, friendly, and empathetic, with excellent communication skills.
* Able to remain professional under pressure, and confident in influencing or negotiating when required.
* Comfortable using computers (essential).
* Previous GP practice experience with EMIS preferred.
What we offer:
* A supportive, friendly team environment.
* Opportunities to make a real difference to patient care.
* Enhanced pay if working for enhanced hours.
This role does not offer remote working.
Job Types: Part-time, Permanent
Pay: £12.25-£12.75 per hour
Expected hours: 20 per week
Application question(s):
* Are you familiar with the Clinical system EMISWeb?
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person