Salary: £28,000 - 28,000 per year Requirements: Experience in a first-line or relevant role Strong communication skills with a customer-focused mindset Enthusiastic about developing a career Organised, proactive, and able to work effectively in a fast-paced environment Relevant IT qualifications (desirable) Responsibilities: Provide first-line technical assistance via phone, email, and live chat Log, manage, and resolve incidents and service requests in line with internal processes Ensure incidents and requests are handled within agreed service level agreements Deliver a professional, consistent, and high-quality support service Maintain a positive customer experience throughout support hours Use knowledge articles, online resources, and team expertise to achieve first-time fixes where possible Escalate issues to second- and third-line support teams or external providers when required Contribute to the service desk knowledge base, identifying gaps and submitting new or updated documentation Technologies: Support More: We are a Nottingham-based organisation seeking a First Line Support Analyst to join our team. We offer a salary of up to £28,000 depending on experience, and work 37.5 flexible hours per week. This role is an excellent opportunity for a junior IT professional looking to develop their skills or someone with existing first-line support experience aiming to progress. We value development and offer structured training and ongoing support to our employees. last updated 11 week of 2026