Customer Service / Admin Advsior
Location: Harrow
Full-Time | Permanent
Salary: £28,000 per annum
Monday-Friday | 08:00-18:00 (Winter) / 08:00-17:00 (Summer)
Ready to join a growing team and make a real difference in a dynamic, customer-focused business?
our client is on the lookout for an enthusiastic and experienced Customer Service Agent to join our busy, friendly team. This is more than just a call handling job - it's a crucial role that helps shape the customer experience from start to finish.
If you've worked as a Repairs Administrator, Planner, or Dispatcher - and have a passion for delivering top-tier customer service - we want to hear from you!
Your duties:
Handling inbound and outbound customer calls and emails
Booking and scheduling jobs for our engineering team
Managing diaries and ensuring timely job completions
Following up with customers and resolving queries quickly
Raising POs and invoices, ordering parts, and managing stock needs
Running reports and ensuring compliance standards are met
Taking ownership of issues, escalating where necessary, and ensuring fast, effective resolutions
Ensuring a high-quality customer journey from start to finishWhat You'll Need:
Solid experience in customer service or call operations
Experience with scheduling, planning, or repairs admin
Strong working knowledge of Outlook, Excel & email management
Excellent communication and people skills
Ability to work independently and use your initiative
A proactive mindset and attention to detailWhat You'll Get in Return:
Competitive salary of £28,000
20 days holiday + bank holidays
Progression & personal development plans
Relaxed dress code (uniform coming soon!)
Supportive and friendly working environment
Flexible rota: on-call 1 week in 7 and Saturday shift (1 in 7) with a day off in the week
Apply now
Brook Street NMR is acting as an Employment Agency in relation to this vacancy