Job Title: Operations & Customer Service Coordinator
Location: Mundesley, Norfolk
Hours: Monday–Friday, 9:00am–5:00pm
Salary: £30,000–£35,000 DOE
About the client
Our North Norfolk based client is rewriting the rule book on service-led, customer-focused Blinds and shutter sales and installations. With 8 years industry experience, more than 5000 installs completed and 100% 5 star customer reviews, they pride themselves on delivering exceptional quality and client satisfaction, and their rapid growth means they are in need of a dedicated professional to help scale their operations and maintain their high standards.
The Role
You’ll be the linchpin of the customer journey and operational excellence—answering and making calls, booking appointments, and keeping clients updated on sales visits and install dates. You’ll manage internal systems as well as the sales pipeline tool, handle general admin duties, follow up on quotes and installations, and support our social media presence by uploading photos and content. Over time, you will take on additional responsibilities, freeing the business owner to focus on strategic growth.
Key Responsibilities
* Inbound & Outbound Calls: Handle incoming enquiries (currently 5/day), proactively follow up on quotes and installations (5–10 calls/day), and nurture leads
* Appointment Management: Schedule sales visits and installation dates; ensure clients are fully informed and delighted with our service
* System & Pipeline Maintenance: Update CRM/sales-pipeline software; manage customer records and project statuses
* Aftercare: Make courtesy calls post-installation to ensure satisfaction and capture testimonials
* Social Media Support: Post photos, videos and updates to our channels
* General Administration: Email correspondence, document filing, and other office duties as required
* Continuous Improvement: Bring fresh ideas, spot process improvements and help shape our growing operation
* Taking delivery of Stock: On occasion you may need to take delivery of stock, checking the delivery is correct and signing for it.
About You
* Proven customer-service or front-of-house experience—polite, professional, and friendly
* Highly organised and self-motivated; able to manage your own workload and ask the right questions
* Comfortable with basic IT: CRM systems, Microsoft Office and social-media platforms
* A creative thinker who can suggest process enhancements and content ideas
* UK driving licence and transport and living within a sensible commute of Mundesley
* Eager to learn: you’ll receive hands-on guidance from the business owner during your onboarding
Why Join Us?
* A pivotal, fast-growing role in a service-obsessed company
* Genuine career progression as the business expands
* A supportive, hands-on leadership team committed to your development
* Highly competitive salary