Overview
Retail Store Manager – Jollyes The Pet People - Swansea. Salary £30,322.00 to £33,873.00 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Swansea store. This is a fantastic opportunity to join a company voted by Retail Week as Best Retailer 2024 (< £250m t/o) and included in the Sunday Times Best Places to Work list.
The Benefits
* Competitive salary of £30,322.00 to £33,873.00 - p.a., plus annual bonus potential of £2-10k p.a. *subject to reaching pre-agreed measures.
* iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
* Retail Trust membership – counselling, wellbeing and financial support for the retail industry
* Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers
* Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and more (including ‘Tooth Fairy’ dentist on demand).
* 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs) with discounts for groomers and pet clinics too.
* Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
* Free colleague uniform and on-site parking
* Additional paid leave for your wedding, new pet coming home and your birthday off!
* Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)
* Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)
* Top Dog Award scheme – colleague nomination scheme with a ‘Cat nap day’ off on Jollyes, plus a badge and certificate
* Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement
* Cycle2Work scheme – up to 47% off a new bike & accessories
* Care concierge – support for colleagues who are carers
* Alvie health coaching / cancer support (specialist nurses, physio, nutritionists, psychologists)
* Discounted membership for David Lloyd Clubs – gym, pool, spa, classes, etc.
* Learning & Development for ongoing skills development and progression
The Role – Store Manager
* Reporting to your Regional Manager you will lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
* You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximizing turnover and gross margin while controlling costs.
* Ensure you and your team deliver the highest standards of pet care and welfare of pets is a top priority, promoting responsible pet ownership.
* Exceptional customer service by providing a great shopping experience and displaying strong pet knowledge (training provided).
* Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Help promote Jollyes as an employer of choice within your local community.
* Ensuring clear communication of key business updates and individual and team objectives.
The Skills
To be successful in this role, you’ll need the following skills and experience:
* A passion for pets and people and delivering an unrivalled shopping experience.
* Previous retail store management experience with a hands-on approach and ability to plan for short, medium and long-term success.
* A sound decision maker, able to communicate objectives effectively and build high-performing, highly engaged teams with succession planning.
* A proven track record in developing business performance and exceeding KPIs while maintaining store standards including health & safety and legal compliance.
* Commercial awareness, able to manage P&L and take a proactive approach.
* Full-time, permanent position – 40 hours per week, 5 days out of 7.
About Jollyes The Pet People
Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’. Accredited by RestLess as an age-inclusive employer, we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we are friendly to pets, people and the planet.
To Apply
If you are keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
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