Customer Adviser - Mortgage ArrearsHours:
35 hours per week, working shifts based on the department opening hours of 8am-6pm Mon-Thurs, Friday and Saturday 9am-12pm on rotation (once a month).
This role requires full time head office working for the training period of up to 6 months, hybrid working can be considered dependent onpetence and business requirements.
Salary:
£30,000 Per Annum
Closing Date:
Wed, 20 Aug 2025
We're on the lookout for new team members for our Credit Management team within the Homes Business at Skipton Building Society. The purpose of the role is to ensure we are there for our customers when they need us; in times of financial difficulty and changes in personal circumstances. We're here to support in achieving the right solution for them and the Society.
Our teams and experts offer in depth training and support ensuring you thrive and develop into the role.
Although the role is based at our Head Office in Skipton, we'll offer hybrid working once fullypetent with a minimum of 2 days in our head office. You will need to work in Head Office for your training which will last approximately 3 months.
You don't need direct experience, just enthusiasms and motivation to do the right thing. So if you're up for a challenge, love to find solutions and helping people - then we want to hear from you!
On joining the team you will be givenprehensive training and will be surrounded by people who are experts at what they do and aremitted to helping you (and the society)
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
On joining the team you will be givenprehensive training and will be surrounded by people who are experts at what they do and aremitted to helping you (and the society)
What's In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
1. Annual discretionary bonus scheme
2. 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
3. Holiday trading scheme allowing the ability to buy and sell additional annual leave days
4. Matching employer pension contribution (up to 10% per annum)
5. Amitment to training and development
6. Private medical insurance for all our colleagues
7. 3 paid volunteering days per annum
8. Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
9. We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.
What Will You Be Doing?
10. Handling both inbound and outbound calls with a wide range of customers who may be struggling to pay
11. You'll take individual customers circumstances into consideration, to assess their affordability and provide solutions where appropriate
12. Delivering accurate and timely processing of mortgage arrears administration
13. Mange the delivery of the Litigation and Repossession action through the courts to ensure any actions are appropriate
14. Liaising with Solicitors when further action needs to be taken
15. Identifying customers with vulnerabilities and how we can support them
16. Show empathy inmunication with customers situations whilst obtaining the right oue for both them and the Society
17. Taking payments and direct debit administration
What Do We Need From You?
18. Previous experience in providing excellent customer service
19. Ability to work under pressure in a fast paced environment
20. Effectivemunication and listening skills
21. General mortgage knowledge and/or experience would be beneficial
Job ID JR3396