Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets; they come for the experience. You will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first, getting to know them, and engaging with the communities we serve.
If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because, by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals to customers
* Building relationships with customers and providing excellent service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are rotated and may include evenings and weekends
Benefits include:
* Flexible full-time and part-time hours
* Annual pay review and performance bonus
* 28 days holiday (pro-rata) + paid birthday day off
* Subsidised travel (London-based roles)
* Matching pension contributions up to 4%
* Sharesave scheme at a discounted rate
* Discounts on retail, entertainment, and holidays
* Career development and training opportunities
* Cycle to Work scheme
What you need to succeed:
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
Next steps:
Apply online; successful applicants will complete an online assessment via HireVue, followed by an interview.
About us:
William Hill, part of evoke, has over 1,300 shops across the UK and has been a fixture on the high street since 1966. Our culture is built on trust and belonging, empowering our teams to succeed and grow.
About evoke:
evoke is the new name for 888 Holdings, embracing change and progress, with brands like William Hill, 888, and Mr Green. We focus on delivering excellent betting and gaming experiences and investing in our people’s development.
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