?? £14.29ph (Temporary - Permanent for the right candidate)
?? Swindon - on site 3 days per week (?? NON - NEGOTIABLE ??)
? 35 hours per week
Are you passionate about technology and love helping others? Do you have some IT support experience but looking for your next opportunity in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!
The role
Efficiently log IT incidents and service requests
using our ticket system.
Manage calls
to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
Perform remote troubleshooting
through diagnostic techniques and ensure high-standard triaging of calls.
Support a variety of technologies
including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
Quickly escalate major incidents
to IT management, obtaining detailed information about the incident and its impact.
Maintain excellent communication skills
and a strong desire to assist others.
TPBN1_UKTJ