Job summary
We are looking for enthusiastic individuals to join our busy, friendly reception team. You will need to possess good communication skills, be professional, friendly and approachable.
We are looking for someone to join our team who all work very hard at being the first point of contact for our patients. The role is demanding but very rewarding.
A good working knowledge of IT and proficient typing skills are important. Training will be given on the use of our clinical system.
We are a very social bunch and the successful candidate will be invited to attend our regular team events. The whole Practice Team are friendly and we look forward to welcoming a new member of staff.
We are currently looking for multiple candidates and would consider full-time, part-time or flexible working applications.
We hope to conduct interviews week commencing the 3rd June 2024.
Main duties of the job
You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the wider practice team.
This role is ideal for someone who is organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us
Clifton Court Medical Practice is located close to the centre of town and also has close links to the train station.
Within our team we have:
1. 5 GP Partners
2. 2 Salaried GP's
3. 3 Nurse Practitioners
4. 1 Pharmacist
5. 4 Practice Nurses
6. 5 HCA's/GPAs
7. Practice Manager and Reception Supervisor
8. Medical Receptionists and Secretaries
We have around 12,000 patients. We are also a training practice so we support trainee doctors and medical students on a regular basis.
We get lots of compliments from our patients which is heartening as we all work hard to give the best service we can.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
9. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
10. Maintaining and monitoring the practice appointments system
11. Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
12. Processing and distributing mail
13. Taking messages and passing on information
14. Filing and retrieving paperwork
15. Processing repeat prescriptions in accordance with practice guidelines
16. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
17. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
18. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
19. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
20. Processing Referrals
21. Any other duties requested by the practice manager
Person Specification
Qualifications
Essential
22. Educated to GCSE level or equivalent
Experience
Essential
23. Possess strong IT skills
24. Competent in the use of Office and Outlook
25. Excellent communicator and experience of working with the general public
26. Flexible with working hours
27. Organised
28. Professional
29. Adherence to strict confidentiality guidelines
30. Effective time management (Planning & Organising)
31. Ability to work as a team member and autonomously
32. Ability to follow policy and procedure
Desirable
33. Experience of working within a GP practice
34. Knowledge of Systmone
35. Problem solving & analytical skills
36. Experience of working in a healthcare setting